Shipping policy

Order Processing

Items on our website are available and ready to ship within
5-7 business days unless otherwise stated. We process & ship orders on Monday
through Friday, excluding holidays when mailing services are closed. Orders
placed after 3:00 pm EST will be processed on the next business day (Mon-Thurs)
and then shipped.

Items that are not ready to ship will be processed as indicated
in the item listing and then shipped on the next shipping date.

Orders are shipped via royal mail or Evri unless otherwise stated.
Tracking information, when applicable, will be provided.

If you need your order expedited, please contact us prior to
placing your order so we can discuss alternative shipping options.

  

Damaged in Transit

If your item(s) arrive damaged, please contact us
immediately. We will ask you to send photos of the package and damaged items.
These photos will be required for us to file a claim with the Royal Mail or Evri.  Please do not throw out the damaged packaging or items until we have
confirmed if the shipping carrier will need to pick them up.

Items that are damaged during shipping will be replaced by
Melting Moments at no additional cost. If the item is no longer available, you
will have the option of selecting a comparable item or a refund for the item(s)
that are unusable.

 

Shipping Promotions

The least expensive shipping option will be utilized,
regardless of what is selected at check out, for orders using a free shipping
promotion or discount. 

  

Special Orders and Wholesale Orders

These provisions do not apply to special orders and
wholesale transactions. Special orders and wholesale transactions are subject
to the terms of the individual contract. 

Wholesale and special orders are not eligible for any other
shipping offers or promotions unless specifically stated.